2 weeks ago
ServiceNow Business Analyst
Surrey 450 - 500 Contract
Job Reference: 59269002
I am partnering with a Technology client on an exciting opportunity for a ServiceNow Business Analyst. This role will be responsible for leading end-to-end business analysis across ServiceNow capabilities and the connected service ecosystem.
Key Responsibilities
If this matches your skillset then send your CV for our careful consideration!
Key Responsibilities
- Lead discovery and requirements elicitation with senior stakeholders, SMEs, and operational teams.
- Own requirements lifecycle management: capture, analyse, prioritise, validate, baseline, and manage change.
- Translate business needs into delivery-ready epics, features, user stories, and clear acceptance criteria.
- Facilitate workshops, process walkthroughs, and decision-making forums; drive alignment and scope clarity.
- Act as a trusted advisor, challenging assumptions and ensuring solutions deliver measurable value.
- Analyse current-state processes and design target-state workflows, defining roles, controls, SLAs, and KPIs.
- Produce high-quality functional specifications for ServiceNow configuration (data model, forms, workflow logic, notifications, SLAs, roles/permissions).
- Demonstrable experience as a Business Analyst in complex enterprise environments.
- Demonstrable experience delivering requirements and process design for ServiceNow implementations (ITSM/CSM and related workflows).
- Strong experience defining requirements for multi-system integrations, including data mapping and operational non-functionals.
- Practical working knowledge of Salesforce Service Cloud (case management and service intake patterns).
- Experience working in Agile delivery models and tools, including Azure DevOps (Boards/work items).
- Advanced documentation and modelling skills (process maps, use cases, user stories, data flows, decision logs).
- Strong facilitation, negotiation, and stakeholder management skills; comfortable operating with senior business and technical leaders.
- Strong analytical mindset with attention to detail; able to structure ambiguity into clear, testable requirements.
If this matches your skillset then send your CV for our careful consideration!
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