A leading organisation operating in the water sector have recently embarked on deploying a new Customer Service Contact Centre platform and to ensure its ongoing success are looking for a talented Business Analyst who understands Contact Centre projects. As a BA you will be supporting with process mapping and driving the business change agenda across contact centre operations.
As part of this role you will help:
*Elicit requirements and map business processes
*Map the target operating model in regards to the contact centre technology, billing, collection cycles, payments process
*Establish and map the customer journey regarding the customer on-boarding process
To be considered for this role you will:
*Either have a proven track-record in the Water market or alternatively have worked within the Utilities or a regulated sector on a Contact Centre transformation programme
*Clearly demonstrate a track-record of mapping customer journeys, telephony processes, billing, collection, payment processes
*Have helped to map the customer journey especially the on-boarding process of new customers
This is role is a 100% remote working role, which is looking for an immediate start and will initially run for 3-6 months.
Unfortunately if you have not worked in the Water or regulated industry sector on a Contact Centre programme you will not be considered for this role. If you have worked within the Non-Household Water market/Utilities or a Regulated sector and are available immediately then please send through your CV for an immediate response.