1 week ago

Project Manager - ServiceNow/Software Development

Hertfordshire 55K - 60K Permanent

Job Reference: 38343469

Project Manager – ServiceNow
Permanent - Hertfordshire 

The company
Exciting opportunity to join a global and growing organization that supports companies on their journey to digital transformation. This client delivers digital technology to some of the world’s most well-known and successful organisations, both public and private sector.
The range of IT topics and industries are so diverse that no two projects are alike. This organization has a fantastic culture with their people at the heart of everything they do, they are diverse, flexible, and supportive. They offer flexible and home working, fantastic training, and support to develop your personal development and enabling them to reach their full potential.  They have a market leading reputation and international reach, but they are small enough that you can influence what goes on and make a real impact.

The role

The Project Manager is responsible for the successful delivery of ServiceNow implementation projects for our clients. These projects can vary greatly in size and complexity.  They cover initial ServiceNow deployment projects, where they assist clients in establishing their service support processes, and set-up ServiceNow to support, enforce and automate these processes, through to Phase ‘n’ projects, where we extend the reach of ServiceNow beyond Service Support (and even beyond IT), and into every aspect of Enterprise Service Management.  This may include bespoke application development to meet very specific client requirements.
This is predominantly a client-facing software development project management role, although as the team expands there is also the opportunity to manage internal projects to help scale and mature the business.


  • Direct and manage project delivery across the entire project lifecycle, from initial client engagement and project initiation, through to requirements analysis and capture, build, testing, deployment, early-life support, and project review
  • Reaffirm project scope against project objectives and goals, in collaboration with senior management and stakeholders
  • Effectively communicate project expectations to team members and customer stakeholders (including roles/responsibilities and areas of the project requiring essential customer involvement/input)
  • Estimate the resource and stakeholder participation required to achieve project goals
  • Identify and resolve issues and conflicts within the project team
  • Identify and manage project dependencies and critical path
  • Plan and track project timelines and milestones using designated tools
  • Develop and deliver progress reports, proposals, requirements documentation and presentations
  • Determine the frequency and content of communications and status reports from the project team, analyse results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify issues and managing risks
  • Define project success criteria and disseminate to involved parties
  • Coach, mentor, motivate and supervise project team members
  • Manage ServiceNow deployment records and Customer Satisfaction (CSAT) administration, working with the Account Manager/Director to manage related customer communications in advance of the project’s ‘Review’ stage
Skills Required
  • Training and preferably certification in Project Management methodologies (Prince2/PMI/Agile)
  • Previous experience of managing IT Service Management related projects
  • Previous experience of managing IT transformation or software development projects (preferably ServiceNow related)
  • Excellent inter-personal skills
  • Solid presentation and meeting facilitation skills
  • Ability to engage with customers at all levels of seniority 
  • Excellent written and verbal communication
  • Open and friendly personality
  • Be outgoing and customer facing 
  • Be self-managing and capable of working alone or as part of a team 
  • Be capable of working with customers and managing their expectations 
  • Good knowledgeable in ITIL disciplines and their implementation
  • Knowledge of the ServiceNow platform
  • Software Development Lifecycle experience
  • Experience of Agile projects
  • ITIL accreditation to at least ‘Foundation’ level
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