While the world has evolved quickly as of late, customer expectations have remained the same. With most people having reached a point of fatigue with what has unfolded as a hectic 2020, customers and employees will be less forgiving of negative experiences, interactions or change with your organisation.
In this live webinar, we’ll be joined by customer experience and people-led change and transformation expert, Greg Scholes, to spearhead the topic of how business leaders can learn and adapt from a state of constant change. Greg's wealth of experience in leading positive, sustainable, customer and employee focused change to big-name organisations like Travelport, Sky and Three has led to the creation of a brand new approach to help companies in need adapt to the changes brought on by COVID.
You can expect this to be an interactive, intimate session where as a group we'll explore the following:
This is a really great opportunity to get some fresh insight on how, even in a time of constant change, you can win over the hearts and minds of your customers and employees first and foremost.
Here are the event details:
Date: Wednesday 11th November
Time: 8:00am - 9:30am
Location: Live Webinar