While the world has evolved quickly as of late, customer expectations have remained the same. With most people having reached a point of fatigue with what has unfolded as a hectic 2020, customers and employees will be less forgiving of negative experiences, interactions or change with your organisation.
In this live webinar we’ll be joined by customer experience and people-led change and transformation expert, Greg Scholes, to spearhead the topic of how business leaders can learn and adapt from a state of constant change. Greg's wealth of experience in leading positive, sustainable, customer and employee focused change to big name organisations like Travelport, Sky and Three has led to the creation of a brand new approach to help companies in need adapt to the changes brought on by COVID.
You can expect this to be an interactive, intimate session where as a group we'll explore the following:
This is a really great opportunity to get some fresh insight on how, even in a time of constant change, you can win over the hearts and minds of your customers and employees first and foremost.
Here are the event details:
Date: Friday 25th of September
Time: 12:00pm - 1:30pm
Location: Live Webinar