3 weeks ago

Service Introduction Manager

Reading 40K - 55K Permanent

Job Reference: PR/002874_1569580104

My client, a leading Utilities company, are looking for a Service Introduction Manager as part of their expanding Digital Delivery team.

This role will be responsible for:

  • Ensuring high service transition standards across all projects, covering functionality, operational support, performance and quality
  • Developing a sound understanding of the business's suppliers, partners, competitors and clients
  • Engaging with the Project Management team to uphold standards of service transition for all products
  • Ensuring an extensive handover to the relevant team, enabling them to operate the new service once it has been deployed

The client are keen to speak to candidates with the following experience:

  • Foundations in Prince 2 and/or Agile PM
  • ITIL v3 Service Introduction / Transition / Service Design certification practitioner
  • Digital Service Introduction experience across all facets of Service Introduction

This is an exciting opportunity to set up a new Service Introduction Practice which is pivotal to the success of the business's long-term strategy. The role has great potential for progression as well as the opportunity to make an impact to the wider business.

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