3 weeks ago

Service Delivery Manager (MuleSoft)

London 400 - 500 Contract

Job Reference: JCW33442_1577453722

Role:

The client, a global technology organisation is looking for a Service Delivery Manager on a 6-month contract with a view to extend. Working closely with professional services to identify, scope, document and proposals for third parties. Will have ownership and accountability for engagements as directed, assuring delivery is undertaken.

Responsible for the successful execution of consulting engagements. As a natural leader, this person will manage a portfolio of projects of varying complexity, across their entire life cycle. Will be responsible for all post-sales aspects of the engagement, from inception to final deliverables, ultimately leading to a successful outcome and high customer satisfaction. As a key member of the organisation, the Service Delivery Manager will contribute best practices to further grow and scale professional services delivery capabilities.

Experience

  • Experience of implementing MuleSoft technologies across different environments using different tools
  • Scale multiple customers, a mix of tactical and strategic engagements driving operational change.
  • Define KPIs and track to delivery.
  • Integration/ enterprise software experience
  • Proven track record of project delivery management, particularly with third party suppliers/ customers
  • Enterprise software consulting background with top-tier vendor or systems integrator
  • Familiar with agile and waterfall methodologies
  • Ability to rapidly switch contexts and drive multiple projects in parallel, in a very fast-paced environment
  • Relentless focus on customer satisfaction and business outcome
  • Capable of identifying the key business outcomes and key stakeholders in integration projects
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