Business Improvement Manager

Business Improvement Manager

This leading global Law firm is seeking a consultative/forward thinking Business Improvement Manager to join their business to work with a team whose remit is deliver against a robust future state operating model facilitating an increased pace and appetite to change. The focus is to create a more efficient and effective process with a view to ROI.

The successful candidate will report to the Head of Business Improvement and will be joining a team who is in place to provide support and expertise as well as challenging the business functions to effect change.

Key responsibilities

• Consult and engage with business services leadership, overseeing the development of a future state Operating Model for the delivery of business services (considering people, process and technology)
• Manage and deliver major change projects across business functions, practice groups and their teams
• Help educate stakeholders in embedding a culture of change, efficiency and continuous improvement
• Be a trusted advisor to Business functions and Practice groups. Ensure commercial rigour and process support to deliver transformative change
• Provide subject matter and consultancy expertise and guidance as required across the Business functions and Practice groups of the firm
• Ensure clear understanding of the objectives and deliverables on all projects and that there is buy-in obtained by those impacted
• Investigate systematic problems and business issues, consult key stakeholders, document proposed solutions and drive change in the business. Collaborate with multiple internal teams to facilitate and drive process, organisational structure and working practice improvements
• To work closely with colleagues in the Business Improvement team and in other teams to ensure a seamless service to the firm with consistent methodologies, processes and documentation
• To employ structured change methodologies to drive change and efficiency and ensure the effective transition of change activity and associated quality of the service transition
• Analysis and documentation of existing processes using Process Management Tools (i.e. Visio)
• Assist in the development of the firm change management methodology
• Work closely with the Business functions and Practice groups to plan and deliver solutions and ensure effective resource planning
• Creation, development and production of Change and Transition documents and report

Skills, Knowledge and Experience

• Ideally has previous experience working in a consultative role
• Experience working in a law firm or professional services environment
• Can demonstrate precise and timely delivery of projects
• Experience dealing with customer requirements; facilitating customer workshops
• Strong stakeholder management
• Generation and collation of project documentation
• Resource management
• Risk and issue management
• Calculating/measuring ROI
• Creating and managing communication strategies (with help of others)
• Microsoft Project skills, Word, PowerPoint and Excel skills
• Experience with any of the widely accepted project tools such as Microsoft Visio and Project