2 weeks ago

Programme Change Manager - media platform implementation - Fixed Term Contract - 6-18 months

London 80K - 100K Permanent

Job Reference: 38216064

I am currently partnering with a global media business going through a significant period of change and transformation. As part of this wider programme, I am recruiting a Programme Change Manager to lead a media platform implementation for an initial 6 month fixed-term contract.
  • You should have experience of out of the box IT implementation and understand about customisation v configuration
  • You should have skills and experience of both project/programme management and change management. You should be able to manage senior/difficult stakeholders and support with the ‘adoption’ of a system
  • Fluent German speaking would be a real advantage for this role
Overall this role will be responsible for analysing, preparing and supporting the implementation of a media platform to realise the benefits across their markets. The role will make the deployment of this critical platform and tools a success, supporting markets to review their end-to-end media workflow and design changes for how the enabling technology will help our people and enhance the media outcomes delivered to clients.
The role will work with different areas of the business, teams and users, taking them through a series of technology implementation and operational readiness activities, pre-deployment of the platform technology and to assess impact post-deployment. This, for example, will include the facilitation of process analysis, mapping and identification of value stream improvements, enabled by business change and technology automation.

Key Responsibilities

  • Understand the overall business strategy, transformation roadmap and how media technology advancements enable a new way of working and delivery of media
  • Support the team to maintain design integrity as products, solutions and business improvements are developed
  • Support the execution of technology enabled offshoring opportunities with our markets / identify ways to use offshore to accelerate technology adoption
  • Work independently to conduct process analysis, including value stream mapping, waste identification and assessment, future processes, and cost analysis
  • Develop a deep understanding of our Media technology to be able to critically assess the operational and business change required to realise the value from our investments
  • Support markets to better understand and redesign their media technical architecture and tooling landscape, in line with the adoption of the platform
  • Support adoption of the platform by working closely with market stakeholders to assess readiness, perform gap analysis, and collaborating with the Media Tech team
  • Build knowledge, upskill, and support change management activities with our market users and teams, leading individual leaders and teams to embrace new ways of working
  • Facilitate process-led workshops and sessions with stakeholders to validate and prioritise opportunities and design end-to-end process solutions that drive business outcomes
  • Identify key process and business metrics and appropriate targets (local market) and inform the governance model to ensure compliance and continuous improvement
  • Support, conduct and analyse information gathered through Media market baselining and proactively identify necessary interventions and improvement opportunities
  • Support building a readiness document or a playbook to guide the market on key steps, lead times, RACI, support required to onboard/launch the media platform apps
  • Collaborate with business stakeholders and Media technology teams to test/pilot media platform apps on targeted clients and align on scaling roadmap/timelines
  • Partner with Media technology team to address issues/bugs flagged by the market or to build functionality/enhancements to the solution based on market feedback and share enhancement timelines/rollout plan with the market stakeholders
  • Collaborate with the Media Operations Excellence team to drive consistency in pre and post deployment activities across markets
Skills and Experience
  • Good experience in technology platform deployment, process and data object mapping
  • Experience in technology enabled digital transformational change and platform implementation
  • Experience in technology product design, user story development and deployment
  • Experience in technology deployment planning, informed by client, revenue and readiness analysis and considerations
  • Experience of business process mapping (BPM) and re-engineering including use of Visio / facilitation of workshops / interviews
  • Experience working in multi-location service organisations, ideally in complex matrix organisations or in Media
  • Awareness of technical skills in operational excellence, enterprise architecture design, business technology re-platforming, and organisational change
  • Experience of stakeholder management and concise communication / presentation techniques for senior business audiences and stakeholders
  • Understanding and proven demonstration of technical skills required to support internal and external customers in a matrix organisation undergoing significant change
  • Knowledge and application experience of root cause analysis and value stream mapping
  • Experience and knowledge of using analytical tools like flow charts, benefit trees and cost analysis
  • Knowledge in developing and measuring of business-related metrics (KPIs)
  • Natural team player with interpersonal skills including influencing others
  • Proven experience of producing quality written/visual communication in core MS applications
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