1 week ago

Product Owner (Customer Journey)

United Kingdom 475 - 550 Contract

Job Reference: 37842909

Product Owner (Customer Journey)
3 - 6 month contract 
Remote working
Up to £550/ day
Outside IR35


Context

We are delighted to be working with a fast-growing Telecoms organisation to hire a Product Owner on a contract basis. An exciting start-up organisation that is looking to grow rapidly over the next 5 years.

This organisation is building a bespoke E2E sales management CRM (similar to Salesforce). This person will need to map business requirements to customer journeys, functional requirements and use cases.

Duties
 
  • Providing vision and direction to the development team and stakeholders throughout the project and create requirements 
  • Coordinate new business process training and first point of contact for troubleshooting and incident management
  • Plan and prioritise product feature backlog and development for the product
  • Define product vision, road-map and growth opportunities 
  • Assess value, develop cases, and prioritise stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
  • Provide backlog management, iteration planning, and elaboration of the user stories
  • Work closely with members of the business and project to create and maintain a product backlog according to business value or ROI
  • Lead the planning product release plans and set the expectation for delivery of new functionalities
  • Research and analyse market, the users, and the roadmap for the product
 
Experience
 
  • Proven track record of success in the role of Product Owner/ Business Analyst
  • Expertise in customer journey/ CX projects. Mapping high-level business requirements to customer journeys, use cases and functional requirements
  • SaaS / Salesforce experience required
  • Expertise in Agile delivery, proven track record of delivery using multiple Agile delivery approaches, Scrum, Kanban etc.
  • The ability to build relationships, work with and influence effectively across a wide stakeholder group of all levels – with the ability to sell ideas, process changes, etc.
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