3 weeks ago

IT Project Manager - ServiceNow

Hertfordshire 55K - 60K Permanent

Job Reference: 37122168

My client, a leading global technology services organisation is looking for a IT Project Manager to manage ServiceNow Lead implementations, helping customers maximise the benefits of the ServiceNow platform. This team is made up of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping customers maximise the benefits of the ServiceNow Platform The customers will vary from public and private sector.
 
Experience of delivering experience implementing software applications is essential, setting up bespoke applications for customers and leading end to end ITSM integrations.
Experience with ServiceNow, Remedy and CyberArk and telephony would be very beneficial, the ideal candidate will have experience with all these, however at least one of these technologies is desirable.

Culture/ Organisation
 
This brand has an excellent reputation in the market and is a very exciting opportunity to join a growing global company that can offer amazing career progression and opportunities. This person will be part of an exciting and diverse projects and programme’s function. This function has a real team spirit and desire to achieve success, internally and externally. Collaborative culture, investing time and effort in the team and celebrating success.
 
Many projects now have global reach, so working with international colleagues is also likely.
 
Skills and knowledge:

  • This role will suit a delivery focussed IT Project Manager who has strong technical understanding, and excellent stakeholder management skills, with a strong background of working and exceeding customers expectations.
  • IT Project Manager – experience implementing software applications is essential, setting up bespoke applications for customers and leading end to end ITSM integrations.
  • Experience with ServiceNow, Remedy and CyberArk and telephony would be very beneficial, the ideal candidate will have experience with all these, however at least one of these technologies is desirable.
  • ITIL best practice
  • ServiceNow best practice
  • Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
    Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
  • Managing project tasks and timelines, Project progress meetings with the customer
    Providing a single point of contact between the customer and internal resources
  • Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
  • French or German language skills would be very advantageous, experience working with European markets and customers.
  • Delivered Projects across a wide range of industries and clients, both blue chip global organizations and public sector.
  • Experience working for an IT Professional Services organization would be useful, but is not essential.
  • Existing or recent Security Clearance would be advantageous.
  • Security project delivery experience will be seen as a plus - Security: CyberArk, Tanium, F5.
  • Must have Agile Project delivery experience, Prince2 and Agile Certifications would be very useful.
  • Proven track record of working with external suppliers and third-party stakeholders, (CISCO, ARUBA, HP, Juniper etc).
  • Track record of delivering complex global assignments and successful project outcomes.
  • Must be a hands-on Project Manager who is delivery focussed and able to face off to customers across a wide range of industries, both in the public and private sector.
  • Pre-sales experience, working closely with sales in a collaborative way, supporting on pre-sales activities like bids/RFIs etc.
  • Ability to apply emotional Intelligence with flexibility, to adapt personal style and approach to meet specific customer needs.
  • Security clearance would be useful, but not essential.
  • The ideal individual will be someone who is looking to progress their career and driven to take on new challenges, excellent opportunities for progression are on offer.
  • Able to apply influencing skills appropriately to enable the required outcomes for your stakeholders and to enable positive assignment outcomes.
  • Understand the wider context of the project you are leading.
  • Ability to articulate the value of project management to internal and external customers. 
  • Team player, self-starter, enjoys coaching and mentoring to bring up skill levels of junior PMs
  • Delivery of a successful project will include: building and managing teams, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders.

Responsibilities
  • Overall responsibility is for meeting the commitments made to customers and internal stakeholders to successfully deliver the assignment you are leading as defined in your terms of reference or project control documentation.
  • These will be delivered alongside the agreed financial outcome of the assignment. In support of this, expectation to understand and be able to articulate to customers.
  • Additional tasks will include change management, business management, contract management, and being able to responsibly and effectively manage project finances.
  • Scope of activity can range from pre-sales (leading, scoping, estimating and designing the project or assuring the solution), through delivery and into closure. This person will need to understand and work with different commercial models (e.g. Fixed Price, Time and Materials or Resource on Demand). 
  • Delivery of a successful project will include: building and managing teams, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders.
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