1 week ago

Business Process Analyst (ServiceNow)

United Kingdom 400 - 450 Contract

Job Reference: 36513219

Business Process Analyst (ServiceNow)
Remote Working
Paying up to £450/ day

My client, a leading infrastructure services provider is looking for a Business Process Analyst. Following a successful first phase implementation of ServiceNow, they will be expanding the breadth of the ServiceNow implementation across the entire organisation. This person will be instrumental in this implementation. 
 
Responsibilities
 
  • Facilitate workshops, consult on best practice process design and work with programme and operational resources to document process maps, procedures and KPIs.
  • Document company-wide business processes in collaboration with key business stakeholders.
  • Facilitate policy and process design workshops.
  • Work closely with the Quality team to ensure policies, processes and associated procedures, work instructions and standards are documented as per the standards and published on our intranet.
  • Support business change impact assessments.
  • Lead, participate and support continuous improvement work across the organisation.
  • Identify business challenges and opportunities to support senior stakeholders articulate their business needs.
  • Identify all stakeholders; elicit, analyse and challenge requirements to ensure all needs are considered.
  • Contribute to the creation of new processes through the analysis of relevant data and the provision of new solutions.
  • Identify and promote opportunities to continually improve delivery of stakeholder requirements.

 
Experience
 
  • ·         Business analyst or process analyst qualification or background, e.g. Babok, Six Sigma, Lean, BPM.
  • ·         Excellent stakeholder management with peers and senior managers.
  • ·         Good presentation skills with confidence to communicate effectively at all levels.
  • ·         Experience supporting process and system change projects.
  • ·         Significant experience writing epics & user stories, use cases, processes, procedures and user guides.
  • ·         Proactive, delivery-focused, analyst who manages and meets commitments.
  • ·         Knowledge of Service Management processes – ideally ITIL process familiarisation.
  • ·         Experience in process management or process re-engineering field.
  • ·         Experience in business requirements documentation and management.
  • ·         Experience of modelling processes in process management tool such as Casewise, ARIS, iGrafx, Visio.
  • ·         Good writing skills / experience writing work instructions and procedures.
  • ·         Ideally worked in telecoms / infrastructure organisation before.
  • ·         Knowledge of Service management tools such as ServiceNow or Remedy.
  • ·         Knowledge of Operational Support Systems such as Comarch, VROPS, SolarWinds, Cisco Prime.
Share this job:

Apply now

Similar Jobs

3 days ago

Business Analyst - Faster Switching - Inside of Scope of IR35

Hampshire 400 - 480 Contract

One of the UK's growing and forward thinking Energy Retailers is looking to ramp up their approach t...

1 week ago

Business Process Analyst

United Kingdom 400 - 450 Contract

Business Process AnalystRemote working6-month contract (view to extend)Up to £450/ dayInside IR35Con...

1 week ago

Business Process Analyst (ServiceNow)

United Kingdom 400 - 450 Contract

Business Process Analyst (ServiceNow)Remote WorkingPaying up to £450/ dayInside IR356-month contract...