Process Improvement Consultant - SAP Hybris.

Job Ref CR/002354
Location England,London
Job type Contract
Contact details oliver@deltragroup.com
Industry IT
Rate information £500 - £575 per day

My client, a leading IT services organisation, are looking for a tenacious, results driven and fast paced leader with a strong IT transformation pedigree to lead the end-end process design for a large scale eCommerce transformation programme (multi-department /supplier).

The role will involve working with a range of industry experts and SMEs to build efficient end-end processes for a new eCommerce solution, including the alignments to a number of parallel transformation programmes. Will establish the process excellence practices that underpin the critical areas of the end-end process that can be embedded into the future organisation. Therefore, a strong pedigree of process implementation and implementing continuous improvement cultures is essential.

Required experience:

  • eCommerce (SAP Hybris), Order Management and Tracking implementation experience - desirable
  • Strong financial acumen and management
  • Confronts issues openly and quickly; manages to a swift and effective resolution
  • Effectively communicates relevant project/practice information to stakeholders and peers
  • Very strong IT background and understanding - 5-10 years
  • 5-10 years' experience in leadership positions
  • Excellent team working skills and behaviours
  • Driven significant programme / project results
  • Qualified (and demonstrates successful usage) in Project and Programme Management (Prince, MSP, APM) - desirable
  • Qualified (and demonstrates successful usage) in Process Improvement / Business Improvement (Six / Lean Sigma, BPM)

Key skills:

  • Work with multiple SMEs to manage alignment between company processes and business objectives so as to optimise business performance.
  • Coordinate with process owners and technology owners to define technology requirements to support company process strategy and deployment.
  • Communicate with stakeholders and product owner to assist in developing effective process vision, process strategy and process maturation.
  • Develop and maintain process development and optimisation programmes (embedding continuous improvement into the DNA of the new organisation).
  • Maintain and update documentation of process overviews, details and process flows.
  • Make process design and development recommendations to standardise, improve, or redesign processes to meet business needs.
  • Research and resolve issues identified in the processes and systems of the organisation.
  • Design and implement new process in order to improve service delivery and client relationship and to ensure cost-effectiveness.
  • Act as main point-of-contact for customers and internal teams in addressing process-related enquiries.
  • Maintain process operational conformance to established quality standards, regulatory & contractual requirements.

If you are interested in this role and you feel it aligns with your preferences, please do not hesitate to apply.

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